Cancellation policy
Purchase Options Cancellation Policy
ROZENA MAISON
At Rozena Maison, every order is prepared with care, and we want your experience with us to feel effortless from the moment you check out. If your plans change, we are here to help.
1. Changed Your Mind? Let Us Know Early
If you would like to cancel your order, simply write to us at help@rozenamaison.com with your order number.
If your order has not yet entered processing, we will cancel it and issue a full refund to your original payment method.
2. Once Your Order Is Being Prepared
Orders move into processing shortly after they are placed. Once this has begun, cancellation may no longer be possible, but we will always review your request personally and do our best to help.
3. Once Your Order Has Shipped
Once your order is on its way, it can no longer be cancelled. As we do not accept returns for change of mind, shipped orders are not eligible for a refund, unless your item arrives damaged, defective, or incorrect. In that case, we will make it right as described in our Return & Replacement Policy.
4. Cancellations by Rozena Maison
On rare occasions, we may need to cancel an order, for example due to a payment issue, a pricing or listing error, product unavailability, or a shipping restriction. If this happens after payment has been received, we will let you know and issue a full refund.
5. Refund Timing
Approved refunds are returned to your original payment method. The time it takes to appear depends on your bank or payment provider.
6. Your Consumer Rights
Nothing in this policy limits or excludes any consumer rights that cannot legally be excluded or limited under applicable law.
7. We Are Here for You
For any cancellation request or question, our team is happy to assist at: