Terms of service
Welcome to Rozena Maison. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.
By accessing or using our website, you agree to these Terms. Please read them carefully before placing an order.
1. General Terms
1.1 Eligibility
By using our website, you confirm that you have the legal capacity to enter into a purchase agreement under the laws applicable to you.
If you create an account, you are responsible for providing accurate, current, and complete information and for keeping your account information secure.
1.2 Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business operations, or legal requirements.
When we make changes, we will update the “Last Updated” date and publish the revised Terms on this page.
Changes will apply from the date they are posted and will not affect orders or agreements already entered into, unless required by applicable law.
1.3 Website Use
You agree to use our website lawfully and in accordance with these Terms.
You must not use the website to engage in fraudulent activity, violate applicable laws, interfere with the operation or security of the website, attempt unauthorized access, distribute malicious code, or infringe the rights of Rozena Maison or others.
2. Products and Product Information
2.1 Product Descriptions
We make reasonable efforts to ensure that product descriptions, images, ingredients, specifications, and other information displayed on our website are accurate and up to date.
However, product images and colors may appear slightly different depending on your device, screen, or display settings.
2.2 Product Availability
Products are subject to availability. We may limit quantities or discontinue products from time to time.
If we are unable to fulfill an order that has been placed, we will notify you and provide an appropriate resolution, which may include a refund where applicable.
2.3 Made-to-Order Products
Certain products may be produced specifically after an order is placed. Because of this, cancellation or return options may be subject to the circumstances of the order and applicable law.
Please review our Return & Replacement Policy for additional information.
3. Pricing and Payment
3.1 Prices
Product prices, applicable currency, taxes, shipping charges, and other applicable costs will be displayed on our website or during the checkout process, as applicable to your location and order.
Prices may vary depending on the market, location, currency, taxes, promotions, or other applicable factors.
3.2 Pricing Errors
We make reasonable efforts to display accurate prices and product information.
If we discover an obvious pricing or listing error, we may contact you to correct the error before fulfilling the order.
Where an order cannot reasonably be fulfilled because of a clear pricing or listing error, we may cancel the affected order and provide a refund of amounts already paid, subject to applicable law.
3.3 Payment
Payment must be successfully authorized or received before an order can be processed.
We use third-party payment providers to process payments. Your use of a third-party payment method may also be subject to that provider’s own terms and policies.
4. Orders and Order Acceptance
4.1 Placing an Order
When you place an order, you are submitting an offer to purchase the selected products at the price and under the terms displayed at checkout.
After placing an order, you may receive an automated order confirmation acknowledging receipt of your order.
An order confirmation confirms that we have received your order, but does not necessarily mean that the order has been accepted if additional verification or action is required.
4.2 Order Issues or Cancellation by Us
We may decline or cancel an order where reasonably necessary, including in circumstances such as:
- suspected fraud or unauthorized activity;
- payment authorization failure;
- an obvious pricing or product listing error;
- inaccurate or incomplete shipping information;
- product unavailability; or
- circumstances that prevent us from fulfilling the order.
If we cancel an order after payment has been received, we will provide an appropriate refund for the amount paid, subject to applicable law.
4.3 Customer Responsibility
You are responsible for providing accurate billing and shipping information when placing an order.
If incorrect information causes a delivery problem, additional charges, or a return to sender, we may not be responsible for resulting delays or costs to the extent permitted by applicable law.
5. Shipping and Delivery
We ship orders according to the terms described in our Shipping Policy.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, or other unforeseen events.
For international orders, customs duties, import taxes, and similar charges may apply depending on the destination country. Where applicable, these charges are the responsibility of the recipient unless otherwise stated at checkout or required by law.
Nothing in these Terms limits any mandatory consumer rights relating to delivery or delays.
6. Returns, Replacements, and Refunds
Our Return & Replacement Policy explains the circumstances in which returns, replacements, remakes, or refunds may be available.
Nothing in these Terms or our Return & Replacement Policy excludes or limits any consumer rights that cannot legally be excluded or limited under applicable law.
7. Promotions and Discounts
Promotional offers, discount codes, and special offers may be subject to additional terms communicated at the time of the promotion.
Unless expressly stated otherwise, promotional offers cannot be combined.
We reserve the right to correct obvious errors in promotional pricing or promotional information.
8. Intellectual Property
8.1 Website Content
All content available on our website, including text, product descriptions, photographs, graphics, logos, designs, videos, software, and other materials, is owned by or licensed to Rozena Maison and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, sell, or commercially exploit our content without our prior written permission, except where permitted by law.
8.2 Trademarks
The Rozena Maison name, logo, branding, and related designs may not be used without our prior written permission, except where permitted by applicable law.
8.3 Customer Reviews and User Content
If you voluntarily submit reviews, photographs, comments, or other content to us, you confirm that you have the right to submit that content.
By submitting such content, you grant Rozena Maison a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish the content in connection with operating and promoting our business.
We may remove or decline to publish content that is unlawful, misleading, abusive, defamatory, infringing, or otherwise inappropriate.
9. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, share, and protect personal information.
Please review our Privacy Policy before using our website or placing an order.
10. Third-Party Services
Our website may use or integrate with third-party services, including payment providers, shipping providers, analytics services, hosting providers, manufacturing partners, fulfillment providers, and other service providers.
Your use of certain third-party services may be subject to additional terms and privacy policies provided by those third parties.
11. Product Use and Customer Responsibility
You are responsible for using products in accordance with the applicable product information, instructions, warnings, and directions provided with or on the product.
Rozena Maison is not responsible for damage resulting from misuse, improper use, failure to follow instructions, or use contrary to applicable product warnings, except where such limitation is not permitted by law.
12. Disclaimers
We make reasonable efforts to ensure that our website and product information are accurate and reliable.
However, to the extent permitted by applicable law, we do not guarantee that the website will always be uninterrupted, error-free, or completely free from technical issues.
Nothing in these Terms excludes or limits any warranty, guarantee, consumer right, or other protection that cannot legally be excluded or limited under applicable law.
13. Limitation of Liability
To the fullest extent permitted by applicable law, Rozena Maison will not be responsible for indirect or consequential losses that are not reasonably foreseeable or that are not recoverable under applicable law.
Nothing in these Terms limits our liability where such limitation is prohibited by law, including liability that cannot legally be excluded or limited in relation to consumer rights, personal injury, fraud, or other legally protected matters.
14. Governing Law and Consumer Rights
These Terms are governed by the laws applicable to [Jurisdiction / Country of the business], without prejudice to any mandatory consumer protection laws that apply to you.
If you are a consumer residing in the European Union or another jurisdiction that provides mandatory consumer protections, nothing in these Terms is intended to deprive you of those rights.
Any dispute will be handled in accordance with applicable law and any mandatory consumer dispute-resolution or jurisdiction rules.
15. Contact Information
For questions regarding these Terms, orders, products, or customer support, please contact us at: